Reception Conversation "Handling Check In Guest"

Reception  : Good morning, welcome to Edotel Hotel Denpasar, how may help you?

Guest            : Good morning, I need a room right now.

Reception  : Do you have made a reservation before, Sir?

Guest            : No, I don’t have.

Reception  : May I know what type of room do you want to get, for how    long time and how many person Sir?

Guest            : I want to reserve one suite room for 5 nights, it’s from 9^th September until 14^th September 2013 and that’s for two persons

Reception  : Wait a moment please Sir, I would like to check the room available on that period.

Guest             : Yes, please

***

Reception  : Thank you for your waiting Sir, you’re very lucky because, one suite room still available on that period. May I explain to you about room and hotel facilities, Sir?

Guest            : Yes, please

Reception : The room facilities in our hotel such as private balcony, living room, kitchenette, refrigerator with mini bar, wardrobe, television, Telephone with telephone attention, air conditioner and safety deposit box. Bath room complete with shower, bath tub and wash basin complete hot and cold running water. And the hotel facilities such as restaurant and bar, coffee shop, meeting room, tailor, laundry, saloon and beauty, sport area and parking area. The room rate is Rp.450.000,- nett include breakfast. Well Sir, would you like to take this room?

Guest            : Yes, I take this room.

Reception  : Well Sir, please fill this registration card, and this is your pen

Guest            : Ok, Thank you.

*(Reception fills the guest card and breakfast coupon)*

Guest            : I’ve finished filling the registration card.

Reception  : Thank you may I check your registration card, please?

Guest            : Yes, of course.

Reception  : Well Mr. Zayn Malik, may I know how you will settle your account?

Guest            : I’ll pay by credit card, May I know what kind of credit card that you accept in your hotel?

Reception  : In our hotel accept 3 kind of credit card such as: AMEX (American express), BANK AMER, and DC (Diner club). May I know what type of credit card do you have?

Guest            : I’ll pay by AMEX.

Reception  : May I borrow you credit card please, because I will take your deposit 100% the room rate for one night, so that’s Rp.450.000,00.

Guest             : Ok, this is my credit card.

Reception  : Thank you Mr. Malik, please enter your pin here sir.

Guest            : oh ok

Reception  :thank you sir, this is your credit card and your bill. Please you can check again your deposit.

Guest            : Yes, that’s alright.

Reception  : Well, Mr. Malik, may I repeat your guest card?

Guest            : Yes, please.

Reception  : this is your guest card Mr. Zayn Malik, your room number is Jempiring 1, the room rate is Rp. 450.000,00 nett included breakfast and you stay until  27^th November 20, is that correct, Sir?

Guest            : Yes, that’s correct

Reception  : please keep this card during  you stay in this hotel Mr. Malik

Well Mr. Malik Our hotel have some information such as, at the F.O cashier, we have safety deposit box, if you have valuable things please, you keep in there. Because in our hotel not responsibility for the lost valuable thing.

*(show the room key )*

Reception  : This is your room key .if you would like going to outside hotel, please keep your room key in the receptionist desk because, if you lost your room key our hotel will be charge you Rp25.000,00 extra charge

*(show the breakfast coupon)*

Reception  : This is you breakfast coupon. If you would like to have a breakfast, please come to Bogasari restaurant. It’s open from 06.00 A.M until 10.00 A.M, and don’t forget to bring your breakfast coupon at the cashier. And if you have some letter and facsimile, please, you can come at receptionist desk. And we’ll be help you and the last information are for the check out time at 12.00 P.M at noon. Well, Mr. Louis that all clear for you?

Guest            : Yes, thank you for your information

Reception  : You’re welcome Mr. Malik , Wait a moment please Mr. Malik, I’ll call the bell boy because our bell boy will be escort you to your room. (Calling the bell boy) bell boy please!

Bell boy       : Yes, I am.

Reception  : Please you escort Mr. Malik  to the room Jempiring 2 Well, Mr. Malik if you need more information or something else please you dial extension number 0 from room telephone or you can come to the reception desk, thank you for your coming, I hope you will always happy and satisfied to stay with us, and have a nice day.

Guest            : Thank you for all of service.

Reception  : You’re welcome.